Complaint Management

In case you are not pleased with the services of FIB Frankfurt International Bank AG, you can address your complaint to our central complaints management: beschwerdemanagement@fib-ag.com.

Please inform us about the circumstances of the complaint as precisely as possible and provide your contact details (full address details or e-mail address, if necessary, a telephone number for further inquiries) - this will facilitate our communication.

In general, we will respond within 14 business days. If we determine that the research will take a little longer, we will notify you accordingly.

FIB Frankfurt International Bank AG does not participate in the out-of-court dispute resolution procedure of private banks.

The European Commission has set up a European online dispute resolution platform (ODR platform) at ec.europa.eu. Consumers can use the platform to settle disputes arising from online contracts with a company based in the EU out of court.

In addition, it is possible to submit a complaint to the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht), Graurheindorfer Str. 108, 53117 Bonn and Marie-Curie-Str. 24-28, 60439 Frankfurt am Main (Internet: www.bafin.de) regarding violations by the Bank of the German Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz - ZAG) and Sections 675c to 676c of the German Civil Code (BGB).